FAQ

ORDERING

What happens with products that require refrigeration?

When ordering products that require refrigeration, it is your responsibility to collect them in a timely manner. Your products can be found in eskis where there is no refrigeration – they are ordered AT YOUR OWN RISK.

I’ve got a problem using your website to order, what should I do?

If you are using your mobile phone, please make sure to have cookies and javascript enabled. Otherwise PayPal will not let you make your payment. For any other issues with the website or ordering please contact us. It is helpful to know what type of device you are using (ie mobile or desktop), what browser (ie Internet Explore, Firefox etc), any error messages incurred and on what page the error happened.

Where can I ‘pick up’ my product boxes from?

You can pick up your order at the following pickup points (addresses further below), you can make your selection on the CHECKOUT page during the ordering process.

–  Smythesdale on Friday, all @ $3.50 delivery charge per order.
– Birregurra @ $10 delivery charge per order, Wednesday
– Hoppers Crossing – Thursday deliveries charge is $3.50 per order

 

What are the current Pick up Locations?

Magic Meadow Farm
144 Emmersons Road
Lovely Banks
Wednesdays after 2pm
Thursdays after 2pm
Fridays after 10am
Saturdays before 12pm

Ballarat
Home Delivery Thursday Mornings

Birregurra
Cherise
48 Molesworth St
Wednesdays 4-6.30 pm

Hoppers Crossing
Alicia’s 11 Manatee Crt
Thursday mornings after 7.30 am

Tarna Valley Butchers Shop
Brooke Street, Smythesdale
Fridays 8am-5pm

Winchelsea Wholefoods
25 Main St
Wednesdays 3.30-5.30pm

Where do you deliver to?

We offer home deliveries to: Geelong City and Suburbs, Barwon Heads, the Bellarine, Clifton Springs, Drysdale, Lara,  Ocean Grove, Torquay, Anglesea, Wallington, Point Lonsdale, Queenscliff.
These home deliveries are $6.50 each and will take place Wednesdays from 10am-8pm.

Bannockburn, Teesdale & Lethbridge will be delivered after 5pm Wednesdays and are $8.50 each

Ballarat, @ $8.50 per order, Thursday mornings.

Birregurra, Camperdown and Central Colac @ $10 delivery charge per order, Wednesday.

Warrnambool @ $15 delivery charge per order, Thursday.

You can enter your delivery address at the CHECKOUT page during your order process.

 

When do weekly orders close?

All orders close TUESDAY 8pm each week.

PRODUCE

What’s the difference between Organic and Chemical-free?

Organic farms still use some chemicals but the chemicals they use are approved by the Organic Association.

Chemical-free farms on the other hand are exactly that, chemical-free!

Magic Meadow is a chemical-free farm which means that you get to pick your veggies amongst the weeds (since our veggie paddocks are chemical-free).

What’s so special about Raw Honey?

People have been eating raw honey for centuries as it is rich in food value ie. it is very good for you.

Now, regular honey purchased from many sources has been heated to such high temperatures that its organic food value has been killed.

When we process our honey, however, we do not heat it up, we do not add ANY ingredients to it and we do not blend it with other honey. It’s straight from the hives and the only time it leaves our farm is with you.

How do I tell if I have purchased Raw Honey?

One way is to buy your honey from a local Bee Keeper. But first, ask them how they process it BUT, don’t ask them if they heat it up when processing.

Another way is to look at your honey. In raw honey, you are bound to see small bits of honeycomb.

Also, raw honey WILL crystalise if you don’t eat it fast enough. And if you put your honey container outside on a warm day or in a bowl of warm water it will return to liquid honey again.

Do you close?

Please note that we are closed during Victorian school holidays.

PS. If you come to our farm to get some farm fresh produce on Saturdays, make sure to drive right up to the house as we don’t leave produce at the actual gate.

PPS. If you become friends with us on Facebook, you will see each Sunday what we have available for the following week. We create an event, join our event and you will get produce updates as they happen.

WORKSHOPS

What happens if I have paid my deposit for a workshop and can’t attend?

If you inform us at least 7 days prior we are more than happy to help you by transferring you to another date.

If you give us less than 24 hours verbal notice, we will do what we can to place you in another workshop as soon as possible.

GIFT VOUCHERS

Can I order a Gift Voucher NOT using PayPal?

Yes, you can. We will accept orders through wire transfer. If this suits you best, contact us to discuss arrangements.

Do I need a PayPal account to order a Gift Voucher?

No, you don’t. PayPal will process your credit card without you needing to have a PayPal account.

 

FARM VISITS

Aside from produce collection days, can we visit the farm?

Call us to arrange a visit to our farm. Call Debbie on 0418-148-997/